Rockschool Replay Demo and FAQs

Here’s a handy demo of the Replay feature on MusicGurus…

FAQs

What is Replay?

Replay is an interactive sheet music player that syncs notes with an audio backing track. While you’re playing along, you can adjust tempos, loop bars and switch between backing and performance tracks. It’s the perfect practise tool!

What products are available?

We currently have drums and guitar available with piano and keys coming soon. https://cloud.rslawards.com/shop

Where can I use Replay?

Anywhere with good internet access.

How much does Replay cost?

All products are priced individually. Once you have paid for a Replay product, there is no limit on how many times you can use it.

You can find individual prices on the individual instrument pages: https://cloud.rslawards.com/shop

Do I need internet to use Replay?

Replay is a streaming product so you do need to be connected to the internet to use the products. However, once a product has been loaded in your browser, including all the audio files, you can disconnect from the internet and use it offline provided you don’t close your browser.

Does Replay work offline?

Not yet, however if you open your pieces when you are connected to the internet, caching should allow you to use Replay once you’re offline so long as you don’t close the tab.

Do I need a special adapter, cable or microphone?

No, all you need is a desktop, laptop or mobile with audio capability.

Can I download Replay?

Replay is a streaming only product, you can access it 24/7 by logging into your account at musicgurus.com

Is there an app available?

An app is something we’re adding to our roadmap but it’s not available just yet.

How do I access my Replay product?

When you purchase a Replay product from https://cloud.rslawards.com/shop, you will automatically be given a link to access the product on the MusicGurus site. If you don’t have an account with MusicGurus, one will automatically be created for you.

How do I change my MusicGurus username, password or email?

Contact the Music Gurus customer service team on support@musicgurus.com

Why is the audio taking a long time to load?

Sometimes the audio can take a while to load due to internet speeds.

The audio backing tracks won’t play. How can I fix it?

If your audio tracks won’t play, make sure that you have a strong internet connection, reload the page, and be patient to give the audio files plenty of time to load (the files are quite large and sometimes load more slowly if internet connection speed is slow)

How do I report a problem?

You can contact the Music Gurus customer service team by emailing support@musicgurus.com

Is my information safe?

RSL Awards Limited (“RSL”, “we”, “us”) (registered company number 02610574) is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe. This Privacy Notice (“Notice”) sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected (including through our websites rslawards.com and cloud.rslawards.com)

You can view RSL’s Full Privacy Policy by visiting https://www.rslawards.com/about-us/privacy/

RSL Awards Privacy Policy is in-line with the European GDPR regulations that were updated in May 2018.

Music Gurus Privacy Policy can be found https://www.musicgurus.com/privacy-policy

How do I add a book?

You can purchase Rockschool official books through the Rockschool store by visiting https://cloud.rslawards.com/shop and selecting the relevant products required there will be an option to purchase the Replay version

How do I add additional products?

You can purchase additional Rockschool official books through the Rockschool store by visiting https://cloud.rslawards.com/shop and selecting the relevant products required there will be an option to purchase the Replay version

Does Replay count as an official Rockschool purchase for exams?

Yes – customers also purchase the digital downloads of the Rockschool books alongside Replay, so they can use the same method of proof of purchase as we have for digital books.

Does Replay have the same content as an official Rockschool book?

Replay contains the performance pieces found at each grade in the available Rockschool books. The technical exercises and supporting tests can only be found in the digital downloads or hard copies of the books.

Can you adjust speed in increments smaller than 10%?

Yes you can get the speed you want by typing the numerical value directly into the ‘speed’ box.

Can I change the midi instrument for synthetic playback?

Yes you can. If you click on the instrument name to the left of the tab, it will open up settings and you can change the instrument here.

Can’t find what you are looking for?

If we have not answered your query you can contact Music Gurus directly on support@musicgurus.com

 

By | 2019-06-21T16:12:55+00:00 June 17th, 2019|Uncategorised|0 Comments

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